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Frequently Asked Questions
Welcome to our FAQ page! Here, you'll find answers to some of the most common questions we receive about our services, including screen printing, embroidery, DTF transfers, HTV vinyl, and Promotional Items. If you don't find what you're looking for, feel free to reach out to us directly—we’re happy to help!
About Our Company
Hours
Our doors are open Monday-Friday from 9AM-5PM. Please check our social media if you are curious about a specific date. We will close on certain holidays but try to communicate best through our online presence.
Location?
We are thrilled you want to visit us in person! We are a leisurely drive, just ONE MILE off of Hwy. 80 in Eden or just TWO MILES off I-16 Exit 148. We are only a 10 minute drive from Pooler, GA. and not much farther from Savannah, GA. We are even close enough to Richmond Hill and Statesboro, and it’s worth the short drive! We can’t wait to meet you!
If you head this way the best way to confirm our parking entrance is to spot the 10ft Banner Flags we have on either side of our drive.
Our physical address is 660 Old River Road, Bloomingdale GA 31302. However, we have learned that many GPS systems won’t get you here. Give us a call and we can always drop a pin or give directions.
Return Policy
Grumpy Dane Apparel strives for customer satisfaction – we want you to love your new purchase! However, due to the nature of our business, personalized items will not be refunded, UNLESS THERE IS AN ERROR ON OUR PART. Please make sure that you have confirmed the correct spelling, punctuation, color, and size for all orders. Please look at the sizing specs for each item, if there is not one shown please contact us for further information and we will be glad to provide that. GDA does everything we can to ensure all orders are accurate, but on the off chance we have made an error, and the item you received does not match the order; we will gladly exchange it for the correct item if available.
Are My Payments Secure?
GDA strives to provide a secure shopping experience by using industry standard data encryption. Security features include password protection for our databases, encrypted visa information storage, and regular purging of any personal data gathered during the purchase process.Credit Card information is not stored on our server, all transactions are completed through bank approved methods.
About Our Screen Printing
What Is Your Turnaround Time?
We work hard to typically deliver a 10-14 business day lead time. In order for that clock to start artwork needs to be submitted/approved, and payment needs to be submitted. With current shipping uncertainties this sometimes can be difficult, but we will always communicate to you if there are status concerns. Please be aware that holidays can affect our normal turnaround times.
Is There A Minimum?
Minimum order is 25 pieces, but we strongly encourage ordering more since there’s a considerable price break with higher quantities. You can split this up between sizes, apparel colors, apparel styles, as long as ink color(s)/print locations stay the same across all garments. Some orders you can even have different materials as long as the minimum is met for each fabric type.
What else can you print on?
T-shirts (short sleeve/long sleeve), Hoodies, ‘Garage’ Workshirts, Tank Tops, Athleisure, Sweats, Aprons, Tote/Gym Bags, Masks, and Drink Koozies. Youth and infant sizes of apparel are available. Get creative, we can most likely put your logo on it!
Will You Price Meet?
We can sure try, but make sure you have all the specifics and give us all of that so we can compare apples to apples (shirt brand/weight/model/qty/sizes/price per/shipping/tax/etc). Often competitors will try to appear to be offering a better deal, when in reality they are printing on a lower quality shirt. We can print on cheaper shirts too, however we do not push that type of clothing.
I'm In A Hurry, Can You Print It Quickly?
We do offer a Rush Charge if you need to be bumped to the front of the line in production and it won’t disrupt another customer’s deadline. The criteria is that all items need to be present and counted in, and artwork needs to be completed and approved. We have been known to turn around orders very quickly if the customer is in a rush and has the correct files. Never hurts to ask. Please don’t be shy if you’re on a deadline. Let us know that right away so we can try to help you out.
The Ink Color Looks Different Than It Did On Screen.
We do not guarantee color matching. Closest color of ink is always used. If you have an exact color of ink you want us to use please let us know (brand/model/PMS Color (additional costs).
How are shirts packaged?
We sort and fold by size and shirt color so you can find what you are looking for quickly in our company printed boxes. We provide you with a copy of your invoice for your files.
Can you ship overseas?
No problem mate! We ship via UPS or USPS, whichever gives you the best value while your particular products are handled as safe as possible. Generally USPS is the best.
About Our Embroidery
What Are Digitizing Fees?
There is a one-time digitizing fee. Typically $35 covers most company logos and left crest sized imprints. Larger designs may cost more like files for the back of a jacket or seat cover. Fees can be waived on some large orders and some sales. Contact us to see if you qualify for this, or to get a quote on your digitizing price.
What Is Digitizing?
Digitizing is the process where we take your logo/text and create actual stitch paths for the machine to use to sew. This is not the same as having a vector file or pixel image file. Completely different process involved and is necessary to embroider your design.
What Is The Biggest You Can Embroider?
We sew your logo around 14″ wide on Jackets/Work Shirts. It all depends on the proportions of your logo. Contact us if you have a special requirement. We always make designs as large as possible unless otherwise instructed.
What Is Your Turn Around Time?
10-14 Business days is our production time. Sometimes less though. We generally give you a time frame upon ordering. This can be affected by holiday hours and product availability.
How Large Can You Sew On A Hat?
Center Front is 4.5 x 2.25 high. Offset front panel is 2.75×2. In theory though we can sew 270 degrees on a hat without taking it off the machine, (roughly ear to ear).
Can My Club/
Company Set Up A Storefront With Ya'll?
Not at this time, no.
Can You Do Puff Or Raised Embroidery?
Yes, sure can at additional cost. Note though not all logos will work for this, it’s better if you have a logo with wider lettering/graphics. Thin lettering or too large of a filled area does not turn out well.
Can You Embroider On The Bill Of A Hat?
No, that type of hat is sewn before it was actually a hat, in other words they did the embroidery before sewing the hat together.
Can I Trust Your Work?
A good sewn out design all starts with a good digitized file. Your machine will only sew as good as the digitized file. Take a look through our embroidery gallery to get an idea of our quality. We put ourselves in your shoes. Would we be proud to wear that?
How Many Machines Do Ya'll Have?
Total of 6 total heads across our 3 machines. What does that mean to you, faster production!
Is There A Limit On Thread Colors Per Item?
Yes, 15 colors is the max we will do per design. But in all honesty, in over a decade of business the projects that required that many colors can be counted on one hand. Most company logos can be professionally accomplished in 2-3-4-5 colors.
Can You Embroider On Different Materials?
Short answer is if you can stick a needle through it then we can embroider on it, so yes. We’ve tackled everything from leather to silk.
About Our Transfers and Vinyl
What is DTF printing?
DTF printing involves printing designs onto a special film and then transferring them onto fabric using heat and pressure. The design is printed in reverse, then transferred to the garment with a heat press.
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How long does a DTF transfer last?
When applied properly, DTF transfers are durable and can last for many washes without fading or cracking, similar to screen printing.
Is DTF printing suitable for small orders?
Yes, DTF printing is ideal for small to medium runs and offers high-quality results without the need for setup costs, making it a great option for custom, one-off designs.
How is DTF different from screen printing?
DTF printing is more versatile and can be used for both complex and multi-colored designs, while screen printing is typically better for large runs of simpler designs.
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